I started my career solving user problems in high-volume technical environments.

What started as support became pattern recognition: identifying the same usability issues, broken flows, and pain points with every ticket. This has inspired me to make products more accessible and increase usability.

With my background in Cyberpsychology, I've developed my interest in how people think, where systems and flows can fail, and how better product decisions can close that gap.

I’m currently pursuing opportunities in product, user research, and design so I can turn real user pain points into more seamless experiences.